(Frequently Asked Questions)
How long will my order take to arrive?
The short answer is between 10 and 20 days. Due to our unique print-on-demand structure, our orders take slightly longer to deliver than brands that pre-produce, and warehouse product. Please allow 20 days for your order to be produced and arrive, though most orders arrive much sooner depending on your order complexity, order volumes, and proximity to our production facilities.
Why print-on-demand? What is it?
In short, print-on-demand is a third-party producer and fulfillment option that produces and delivers our custom merchandise after you place your order.
We chose to use a print-on-demand option for our products, to provide the highest quality product, and the widest range of options for our community. By producing items on-demand, we are able to quickly come up with designs, reduce waste, and create more sizing and color options for our merchandise that just aren't possible using traditional production and delivery options. The few extra days of waiting means you are getting items fresh off the press, and are contributing to a more eco-friendly approach to branded merchandise.
What is the #OGARMY?
The #OGARMY is a community of adrenaline-fueled internet warriors. We aim to dominate social feeds and enjoy every moment of it sharing with fellow OG's. Whether it's shenanigans with the boys (and/or gals), making questionable bets at the casino, grinding out a long night of editing, or backflipping off of something questionably tall; we are here for it all. We work hard, we play harder. We do it for the lore. We do it for the #OGARMY.
Do you sponsor influencers or events?
We do not currently sponsor any influencers or events, but we are open to the possibility in the future.
If you have something specific in mind, contact us through our "Partner" page, where we have a simple partnership request form that allows us assess the opportunity and see if it aligns with our values and resources.
We love to support a good cause, share great products and services, and partner with fellow creators that align with our vision of a brighter future. If this sounds like your idea, let's make great things happen and reach out!
What is your warranty policy?
Our products are satisfaction guaranteed from the manufacturer. If you have any issues with your order for any reason, that are a result of manufacturer defects or other concerns that are related to receiving the correct item, as intended, please contact us through our "Warranty" contact page and we will work with you to remedy your situation.
We reserve the right to determine what is, or is not valid as a warranty claim. Heavy usage of any product is not covered by warranty; though if you have a good story and a photo or two, we would love to hear/share it! (We might just be willing to reward you for a good story if you have one - we are avid supporters of rocking something "'til the wheels fall off".)
Do you accept returns?
Unfortunately, because every item is produced according to your order and specifications, we are unable to accept returns. Print-on-demand fulfillment allows us to be more eco-efficient, and deliver you a wider variety of product options.
If you have ordered the wrong size, are unhappy with the product color, or have any other concerns that are not covered by warranty, please contact us using the "General Contact" page or by clicking the link highlighted in blue and we will do our best to accommodate your requests.